Privacy Policy

Information You Provide Directly

• Account Information: Name, email address, and authentication credentials when you create an account
• Form Data: Content and structure of forms you create using our platform
• Submission Data: Information submitted through forms created with ProForms
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)
• Communication Data: Messages you send to our support team or through our contact forms

Information Collected Automatically

• Usage Analytics: How you interact with our platform, including pages visited, features used, and time spent
• Technical Information: IP address, browser type, device information, and operating system
• Performance Data: Service performance metrics and error logs to improve our platform
• Security Logs: Access attempts and security-related events for fraud prevention

Form Submission Data

When end-users submit forms created with ProForms:

• Submitted Content: All data entered in form fields
• Metadata: Submission timestamp, IP address, and user agent information
• Spam Detection Data: Information used by our ProShield spam protection system

Core Service Functionality

• Form Management: Creating, editing, and managing your forms
• Email Delivery: Sending form submissions directly to your specified email addresses
• Spam Protection: Using our ProShield system to filter out spam and bot submissions
• Analytics: Providing real-time insights and submission tracking
• Access Control: Managing secure access tokens for data retrieval

Service Improvement

• Platform Enhancement: Analyzing usage patterns to improve features and performance
• Security Monitoring: Detecting and preventing unauthorized access or abuse
• Customer Support: Responding to your inquiries and providing technical assistance
• Communication: Sending service updates, security alerts, and important notifications

Legal and Compliance

• Legal Obligations: Complying with applicable laws and regulations
• Terms Enforcement: Ensuring compliance with our Terms of Service
• Dispute Resolution: Addressing legal claims or disputes

Limited Sharing Scenarios

We may share your information only in these specific circumstances:

• Service Providers: Trusted third-party vendors who help us operate our platform (email delivery, payment processing, hosting)
• Legal Requirements: When required by law, court order, or government request
• Security Threats: To protect against fraud, abuse, or security threats
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with user notification)
• Consent: When you explicitly authorize us to share specific information

Form Submission Handling

• Form submissions are delivered directly to your specified email addresses
• We do not access or use form submission content for any purpose other than delivery and spam filtering
• Submissions are encrypted during transmission and storage

Encryption and Protection

• Data Encryption: All data is encrypted in transit using TLS and at rest using industry-standard encryption
• Secure Infrastructure: Our platform is hosted on secure, regularly audited infrastructure
• Access Controls: Strict access controls limit who can access your data within our organization
• Regular Security Audits: We conduct regular security assessments and vulnerability testing

Secure Access Tokens

• Unique tokens are generated for each form to control data access
• Tokens can be regenerated or revoked at any time
• All API access is logged and monitored for security

Access and Control

• Data Access: Request a copy of your personal information
• Data Correction: Update or correct inaccurate information
• Data Deletion: Request deletion of your personal information
• Data Portability: Export your data in a machine-readable format

Privacy Controls

• Email Preferences: Control what communications you receive from us
• Analytics Opt-out: Disable certain analytics tracking features
• Form Settings: Configure privacy settings for individual forms
• Token Management: Generate, view, and revoke access tokens